Refund policy
In accordance with Australian Consumer Law, we offer a full refund on faulty goods, including delivery costs.
Compounded and prescription medications are not eligible for return or refund once dispensed, in line with pharmacy regulations and for your safety.
For all other eligible products, our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can't offer a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 business days.
Late or missing refunds
If you haven't received a refund yet:
- First check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
All transactions are processed in Australian dollars (AUD).
If you've done all of this and still have not received your refund, please contact us at pharmacist@byroncompounding.com.au.
Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Shipping
To return your product, please mail it to:
Byron Compounding Chemist
Shop 13 Capri on Via Roma
15 Via Roma, Isle of Capri
Surfers Paradise QLD 4217
Delivery times for exchanged products may vary depending on your location.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Thank you.